What is the best way to ensure I never miss a message from Cool Life's team?
You should whitelist the domain in your e-mail account.
- Log in via webmail (GMail).
- Go to Settings.
- Go to the Filters Tab
- Add a new Filter
- Set it for "To: @coollifecrm.com"
- Click "Set Up Filter"
- On the next screen, click the box for "Never send to Spam".
- Finish the setup.
This will ensure that Google never internally blocks a message from our own domain. It's a very common issue with Google's Spam settings.